With EVs gaining more popularity, there is now a focus on how well they are being supported at service centres. A new study reveals that EVs are taking longer to repair and service. The study data reveals that while 82 percent of EV buyers are open to purchasing another one, this high level of satisfaction comes despite 85 percent needing some form of dealership service within the first year. More than 607,000 electric vehicles were sold in the United States in the first half of 2025. Those growing numbers might make a concerning statistic even more challenging, too. EV owners who were able to get same-day service for their cars dropped from 40 percent in 2023 to just 28 percent in 2024. The study from CDK Global reveals that owners who had to wait three days or more jumped from 9 percent to 14 percent between those two years. Nearly a third of EV owners said servicing their EV took longer than an ICE-powered one, with non-Tesla drivers feeling the wait more acutely. 34 percent of non-Tesla owners reported longer service times, compared to just 23 percent of Tesla owners. However, on the positive side, 53 percent of non-Tesla drivers said EV service costs less than ICE vehicle maintenance, compared to 41 percent of Tesla owners. "We know dealers are prepared for EV service, but our most recent findings show EV owners are waiting longer to have their cars serviced, and it's taking multiple visits to have their issue resolved," David Thomas, director of content marketing and automotive industry analyst at CDK said. While lots of owners had their issues fixed in a single trip, repeat visits to the dealer are on the rise. Just 65 percent of non-Tesla owners reported one-and-done service experiences. A whopping 21 percent needed four or five visits to fix their problem. However, it is important to note that this study is based on customer surveys, and the data gathered could be questionable. Bias certainly could be a factor in the results. Source: Carscoopsfrom Team-BHP : News https://ift.tt/riI0w23
